In an interview with the World Staffing Summit, John Smith, Managing Director CXC Global America’s shares his thoughts and insights about the future of online staffing, remote work and MSP’s for staffing firms and more.

Q. Do you consider Online Staffing Platforms as a threat to your current business? What advice would you give to a staffing operator to stay competitive with new Online Platforms entering the staffing market?

The emergence of online staffing platforms demonstrates the evolution of the global staffing industry and is allowing talented candidates to be identified in every corner of the world. I would not consider them a threat, but a better way of doing business in today’s competitive recruitment marketplace.

Competition in any industry is a benchmark that current staffing and recruitment providers should closely monitor to enhance their service offerings and capabilities. Platforms will always be seeking niche providers to supply talented candidates into their platforms and talent pools.

Q. How important are MSPs for your business? What is your advice to staffing operators when considering participating in an MSP program?

MSP’s are evolving. The way corporations are utilizing their services is becoming more aligned with internal capabilities and goals. Many corporations feel they can manage and administer certain aspects of the MSP process more efficiently themselves, while outsourcing functions that mitigate risk and bringing in specialized expertise.

Participation within formal MSP programs should be considered by staffing companies, when access to corporations’ hiring authorities is controlled and centrally managed by the MSP. As candidates are the lifeline of any staffing and recruitment company, developing channels to deliver work as either contingent or full time to their candidate pool is paramount.

Q. What is your view on remote work in staffing?

Working remotely post covid is here to stay. Companies have realized that workers are now as or more productive working from home.  The best talent prefers to be engaged with this type of workplace flexibility. Companies are sourcing workers from all over the world to fill high demand positions, and the various technology and platform advancements are making this easier for all involved.

I’ve had an active profile on LinkedIn for over 15 years now have passed the five year mark on Twitter. You see that many companies are quick to promote their successes and achievements on these two social media platforms. Time spent every day on LinkedIn to me is very valuable, educational and it’s how I keep up on the staffing and contingent workforce industry.

Connect with John directly on Linked-in or Twitter.

Click here to view the original article on World Staffing Summit.

Kathryn Hopkins

Originally from New Zealand, Kathryn joined CXC in 2012, where she worked with the New Zealand and Australia offices, before moving to the United States in 2014, where she now resides in Los Angeles. Having a background in sales and marketing in a range of industries, including the recruitment and tech sectors and working for top brands including Microsoft, Sony, Qantas and Deutche Bank gives her a well-rounded approach to business and understanding of the successes and intricacies at all levels. Kathryn now heads up marketing for CXC in North America and has been key in developing CXC’s online presence and brand awareness, focusing on contingent workforce, gig economy, workforce trends, future of work and global compliance.